CO2 Fractional Laser Face with Exosomes

At Eden Med Spa, we are dedicated to providing our clients with the highest quality services and treatments. To maintain the integrity of our business and ensure a consistent experience for all clients, please be aware of the following refund policy:

All Sales Are Final

Due to the nature of our services and products, all sales at Eden Med Spa are final. This applies to all purchases, including but not limited to:

• Prepaid packages or treatment series
• Individual treatments and services
• Gift cards or vouchers
• Skincare products and retail items

Treatment Packages & Prepaid Services

Once a treatment package or prepaid service has been purchased, it cannot be refunded or exchanged for cash or credit. Clients are encouraged to fully commit to their treatment plans to achieve optimal results.

Product Purchases

We take pride in offering only the highest quality skincare products. Due to hygiene and safety reasons, all product sales are final, and returns or exchanges will not be accepted.

Rescheduling & Cancellation Policy

• Clients may reschedule or cancel appointments by providing a minimum of 24 hours' notice.
• Late cancellations (less than 24 hours' notice) or missed appointments will result in a cancellation fee or forfeiture of the prepaid session.

Client Satisfaction

While refunds are not provided, our goal is to ensure that every client is satisfied with their experience. If you have any concerns about a treatment or product, we encourage you to speak with a member of our team. We are happy to address your concerns and offer appropriate solutions, such as additional consultation or follow-up treatments.

By proceeding with a purchase at Eden Med Spa, you acknowledge and agree to this refund policy.

 

We appreciate your understanding and thank you for choosing Eden Med Spa for your aesthetic and wellness needs.

At Eden Med Spa, we strive to provide a seamless shopping experience for all of our customers. Below is our shipping policy outlining the terms and conditions for products that require shipping:

Processing Time

• All orders are processed within 1-2 business days (excluding weekends and holidays).
• Orders placed after 2 PM EST will be processed the next business day.
• You will receive an email confirmation with your tracking number once your order has been processed and shipped.

Shipping Methods & Delivery Times

We offer the following shipping options for domestic orders (within the United States):

• Standard Shipping – Delivery within 3-7 business days.
• Expedited Shipping – Delivery within 2-3 business days.
• Overnight Shipping – Delivery by the next business day if the order is placed before 2 PM EST.

Delivery times may vary depending on your location and any unforeseen delays with the carrier.

Shipping Rates

Shipping rates are calculated at checkout based on the selected shipping method, delivery location, and order weight.

Order Tracking

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track the status of your shipment through the carrier’s website.

Damaged, Lost, or Delayed Shipments

• Damaged Shipments: If your order arrives damaged, please contact us within 48 hours of receiving the package. Provide photos of the damaged items and packaging for our review. We will work with the carrier to resolve the issue and may offer a replacement if applicable.
• Lost or Delayed Shipments: If your shipment is delayed or lost, please contact us so we can assist in filing a claim with the carrier.

Incorrect Shipping Information

It is the customer’s responsibility to provide accurate shipping information at checkout. If an order is returned to us due to incorrect or incomplete address information, the customer will be responsible for any additional shipping costs to resend the order.

International Shipping

At this time, we only offer shipping within the United States. We do not currently ship internationally.

Returns & Refunds

Please note that all product sales are final. We do not accept returns or offer refunds for shipped products unless the item is defective or damaged upon arrival. For more details, refer to our Refund Policy.

If you have any questions regarding our shipping policy, please contact us at:
Phone: 39-316-7979
Email: edenspanaples@gmail.com